Refunds and cancellations

Choosing a design, customising it and previewing it are free, so you can see exactly what you’ll get. Nothing is charged until you publish, and drafts can be deleted at any time.

• A published invitation can’t be cancelled for a refund, including for a change of mind or a cancelled event.
• You can keep editing it until the end of the event day. If the event moves, change the date: up to twice, within 12 months of the purchase.
• One purchase covers one event. Another event needs another purchase, even with the same design.

• Charged twice. If you pay more than once for the same invitation, we refund the extra payments in full.
• Charged, but not published. If your payment goes through and we can’t publish your invitation, we refund you in full.
• Payment failed, but money was taken. That money never reaches us: your bank returns it on its own, usually within 5 to 7 working days. If it doesn’t, write to us and we’ll help you chase it.

Refunds go back to the way you paid, through Cashfree, our payment provider. They usually reach you within 5 to 7 working days of being approved.

Reply to the receipt email we sent you, or write to hello@wooinvites.in. Include your receipt number, which starts with WI. You can find it in My invitations, under Receipt.